FAQ
FAQ — Saint-Lin
Orders
When will Saint-Lin launch?
Saint-Lin will officially launch with a limited first drop. Products will be available in limited quantities, and some pieces may sell out quickly due to high demand.
How do I know if my order has been confirmed?
Once your order is placed, you will receive a confirmation email with your order details. Please make sure your email address is entered correctly at checkout.
Can I change or cancel my order after placing it?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
Why are some products limited?
Saint-Lin focuses on carefully selected materials and limited production to maintain quality, exclusivity, and attention to detail.
Shipping
Where do you ship?
We currently ship to France and selected European countries.
How long does shipping take?
Delivery usually takes 2–3 business days after your order has been confirmed and processed.
Is shipping free?
Yes, we offer free shipping on orders over €75.
How can I track my order?
Once your order has been shipped, you will receive a tracking link by email so you can follow your delivery.
What should I do if my package is delayed?
If your package is delayed, please check your tracking link first. If there is no update for several days, contact our customer support team and we will assist you.
Returns & Exchanges
Can I return my order?
Yes, you can return your order within 14 days of receiving it, as long as the item is unworn, unused, unwashed, and returned in its original condition.
Are returns free?
Yes, returns are free when using the return label provided by Saint-Lin.
Can I exchange an item for another size?
Yes, exchanges are possible depending on stock availability. If your desired size is sold out, we may offer a refund or store credit.
When will I receive my refund?
Once your return has been received and inspected, your refund will be processed to your original payment method. Please allow a few business days for your bank to complete the transaction.
Products & Sizing
How do Saint-Lin clothes fit?
Saint-Lin pieces are designed with a refined, comfortable fit inspired by timeless European elegance. Some items may have a relaxed silhouette depending on the style.
How do I choose the right size?
We recommend checking the size guide available on each product page before ordering. If you are between two sizes, choose the larger size for a more relaxed fit.
What materials do you use?
Saint-Lin focuses on premium materials such as premium hemp, wool blends, lyocell, and other refined fabrics selected for comfort, texture, and durability.
Are your shirts made from linen?
Some Saint-Lin shirts may be crafted from premium linen-inspired fabrics or premium hemp depending on the collection. Please refer to each product page for the exact material composition.
Are the sunglasses included with every order?
A pair of Saint-Lin signature sunglasses may be offered on orders over €200, depending on availability and the conditions of the current offer.
Care Instructions
How should I wash my Saint-Lin garments?
We recommend following the care label inside each garment. To preserve the quality and shape of your piece, use gentle care and avoid harsh washing methods.
Can I machine wash Saint-Lin shirts and polos?
Some pieces may require delicate care or professional dry cleaning. Always check the care label before washing.
How can I make my garments last longer?
Avoid high heat, harsh detergents, and tumble drying unless stated on the care label. Store your garments properly and iron them gently when needed.
Payments & Promotions
Which payment methods do you accept?
We accept major secure payment methods available at checkout.
How do I use a discount code?
You can enter your discount code at checkout before completing your order. The discount will be applied automatically if the code is valid.
Can I use multiple discount codes?
Only one discount code can be used per order unless otherwise stated.
My discount code is not working. What should I do?
Please make sure the code is entered correctly and that it is still valid. If the issue continues, contact us before placing your order.
Brand
What is Saint-Lin?
Saint-Lin is a menswear brand inspired by timeless elegance, quiet luxury, and refined summer dressing. Each piece is designed to bring a sophisticated yet effortless presence to the modern wardrobe.
What makes Saint-Lin different?
Saint-Lin focuses on elevated materials, clean silhouettes, limited drops, and a strong attention to detail. The goal is to create pieces that feel refined, masculine, and timeless.
Will sold-out items be restocked?
Some pieces may be restocked depending on demand, but many drops are produced in limited quantities. We recommend signing up to our email list to be notified first.
Contact
How can I contact Saint-Lin?
You can contact us through our customer support email contact@saint-lin.com or the contact form on our website. Our team will reply as soon as possible.
How long does customer support take to reply?
We usually reply within 24–48 hours during business days.