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Please complete and return this form only if you wish to cancel your order
In accordance with our Terms and Conditions, the cancellation period is 14 days from the date you receive your order. Products must be returned unused, in their original condition, and in their original packaging.
What are the delivery times?
We offer standard delivery within 5 to 7 business days in mainland France. For urgent orders, express delivery within 24 to 48 hours is available. Delivery times may vary depending on your location. You will receive a tracking number once your order has been shipped.
How do I care for my jewelry?
To preserve the shine of your jewelry, clean it regularly with a soft, dry cloth. Avoid prolonged contact with water, chemicals, and perfumes. Store it in a dry place away from direct sunlight. For a deep cleaning, we recommend having it professionally cleaned once a year.
Do you offer a warranty on your jewelry?
All our jewelry comes with a 2-year warranty against manufacturing defects. This warranty covers issues with soldering, clasps, and materials. It does not cover normal wear and tear, accidental damage, or modifications made by a third party. Contact our customer service team to activate your warranty.
Do you accept returns and exchanges?
Yes, we accept returns and exchanges within 30 days of your purchase. The product must be in its original condition, unworn, and with its original packaging. Return shipping costs are your responsibility, except in the event of a manufacturing defect. To initiate a return, contact our customer service team with your order number.
Are your jewelry pieces hypoallergenic?
Most of our collections are made of gold, sterling silver, or stainless steel—materials that are generally well tolerated. However, allergic reactions depend on individual sensitivity. If you have sensitive skin, we recommend consulting a dermatologist. Check the product pages for the exact composition of each piece of jewelry.
Do you offer customization services?
Yes, we offer engraving and personalization services on select products. You can add initials, dates, or short messages. Personalization usually takes an additional 5 to 10 business days. Contact our team to discuss your specific needs and get a quote.